Download 2009 Festival

Tickets will go on sale when we officially launch 2010 festival, this is likely to be at the end of Jan.

The onsale of day tickets is yet to be confirmed.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2010.

These will ONLY be available on the day from the on-site Box Office and there will be unlimited availability.

Customers are required to bring ID for the child, who must also be in attendance when making the purchase.

All prices TBC

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donington Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page and we’ll use all the money to fund environmental projects in local schools. Last year we built a garden area at Castle Donington Community College and provided them with environmental teaching resources.

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Camping Ticket" means a ticket entitling You to camp within designated areas at the Event.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.

1. These Terms incorporate, and should be read together with, any Venue’s and/or Agent’s terms, conditions and regulations, which You can obtain from the Venue and/or Agent.
2. Your possession of this Ticket constitutes Your acceptance of these Terms.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to the Terms.
4. It is Your responsibility to check this Ticket prior to the Event, and contact Us immediately if there is a problem, as mistakes may not be rectified on the day of the Event.
5. The Event is not suitable for young children. All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@downloadfestival.co.uk
7. You must retain this Ticket on Your person at all times during the Event.
8. No duplicate tickets or wristbands will be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme.  Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event (such that in Our reasonable opinion the Event is materially different to what a purchaser of the Ticket might reasonably have expected when purchasing the Ticket).  The use of understudies shall not be a material change.  Refunds are equal to the face value of the Ticket plus the per ticket booking fee and should be obtained from the Agent from whom You purchased the Ticket, subject to their terms and conditions. 
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place.  If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk.
14. We will not be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence.
15. You may not re-sell or transfer this Ticket if in Our reasonable opinion You are doing so in the course of business. We will consider that a Ticket has been re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the Ticket plus the booking or handling fee). Any Ticket sold in the course of business will become voidable and We reserve the right to refuse admission to the holder of the Ticket or eject the holder from the Venue.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.
19. We reserve the right to confiscate any item, which in Our reasonable opinion, may cause danger or disruption to other persons at the Event.  The following may not be brought into the Event: animals (except for special assistance dogs); laser pens; cans (except those kept within the designated camping areas); glass containers (including glass bottles); items which may be regarded as weapons; illegal substances; or barbecues (except disposable barbecues used within the designated camping areas).  For the avoidance of doubt, We reserve the right to confiscate any disposable barbecues which are not used in a responsible manner. 
20. Gas cylinders are strictly prohibited.  If You are found in possession of a gas cylinder We reserve the right to eject You from the Event.
21. You must comply with any and all instructions given to You by Venue and/or Event staff and stewards.
22. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
23. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
24. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
25. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind except for those customers who hold Camping Tickets.  If You hold a Camping Ticket, You must exchange Your Camping Ticket for a wristband, which will permit You to exit and re-enter the Event.
26. Camping at the Event is permitted only within the designated areas.  If You wish to camp at the Event, You must purchase a Camping Ticket in advance of the Event.  No Camping Ticket will be valid unless presented with a Ticket.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors.  You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.

Car Park

Wednesday 9th June @ 9am to Monday 14th June when the last customer leaves!

Main Arena

Friday 11 June, 12:00pm (midday)
Saturday 12 June, 10:00am
Sunday 13 June, 10:00am

The music will start an hour after doors open and end at approximately 22:30 each day.

Standard Campsite Opens: Wednesday 9th June, 12:00pm (midday)
Closes: Monday 14th June, 12:00pm (midday)

RIP Park Farm Campsite Opens: Wednesday 9th June, 12:00pm (midday)
Closes: Monday 14th June, 12:00pm (midday)

Box Office

Wednesday 9th June 10am - midnight
Thursday 10th June 8am - midnight
Friday 11th June 8am – midnight
Saturday 12th June 8am – midnight
Sunday 13th June 8am – 9pm

All Children must be in possession of a valid ticket.

We do not recommend you bring small children with you to Download. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.

Kids aged 12 or under will be eligible for concession rate tickets for Download 2010. These will ONLY be available on the day from the on-site Box Office but don't worry about them selling out as there will be unlimited availability:

Don't take any chances - bring proof of age.

N.B. These restrictions include the RIP Park Farm Campsite though concession rates are not available for the RIP packages.

Lockers are available for your small valuables (phones, cameras, wallets). Campsite lockers are equipped with a 12v cigarette lighter style power socket for you to plug your in-car charger for your phone, iPod, camera etc in to. Should you not have a 12v charger, most phone chargers are available to purchase from £5 on www.lockerhouse.co.uk or on-site, subject to availability.

You will get to keep a souvenir branded padlock after the event too! Book now, and be sure to keep your stuff safe all weekend.

Your locker will be available to you 24 hrs a day and they will be security managed, lockers will be open from Wednesday ‘til Monday. CCTV is also fitted for added security of your belongings. Please note, campsite lockers are approximately 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras).

N.B. Customers who are camping will only have access to the lockers situated in the campsite area. Your ticket will not be transferrable to the lockers in the arena as these are exclusively for day ticket holders.

Customers who have booked a locker will be issued an electronic email voucher from Lockerhouse 7 days prior to the festival. This will enable you to register swiftly at the Lockerhouse Box Office which you will find adjacent to the lockers on site.

Lockers will only be available online until 18:00 on Wednesday 02 June 2010. Should you wish to make a purchase after this time, there will be limited availability onsite.

N.B. Lockers will not be made available to Weekend Arena Only ticket holders as a supplementary ticket option. There will be lockers in the arena which will be available at a daily rate TBC.

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket! Bring enough cash for the weekend, and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

Bring ID if you look under 16 in order to be admitted to the festival.  You will also need ID if you want to buy alcohol and look 21 or under.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Donington.

DO NOT BRING

Offensive weapons or anything that may be considered offensive, even if you're planning to use it for camping ( it won't be allowed in )

This includes: ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )

Gas cylinders and petrol fuelled cookers will not be permitted in the main campsite. Anyone found in possession of a gas cylinder or petrol may be asked to leave.

The recommended cooking stoves allowed are any solid fuel type such as:

Disposable BBQ’s
Hexi Stove with solid fuel block

Standard compact cameras will be permitted, though you will not be able to take in a professional camera i.e. One with interchangeable lenses. Video cameras are not permitted on site.

No we're not stopping you from passing wind (!) but we do need to let you know about some important changes to the rules and regs about bringing gas canisters and petrol to Download.

In the main campsites, you will not be permitted to bring in gas canisters or petrol fuelled cookers. Anyone found in possession of a gas cylinder or petrol may be asked to leave.

The recommended cooking stoves are any solid fuel type such as:

Disposable BBQ’s
Hexi Stove with solid fuel block

Gas cylinders will be permitted in the Campervan Site, providing they are professionally installed and certificated in a caravan/campervan.

Gas cylinders will be permitted in the RIP campsite and Disabled Access campsites as these areas are much easier to ensure responsible usage.

Petrol fuelled cookers and generators will not be permitted in any campsite.

Food from around the world, from fish‘n’chips to stir-fried chicken to tofu-burgers – there will be plenty on stalls on site, catering to a wide variety of tastes! Soft Drinks and Beer will be available all day and the bars in the campsite entertainment zone will be open until well after the main show finishes.

You can bring your own alcohol with you if you are camping, though it will not be permitted in the music arena. Remember, no glass bottles are allowed anywhere on site, but cans of drink are fine in the campsite only. You will only be permitted to take in soft drinks in to the arena and these must be in plastic bottles no bigger than 500ml. Food can be taken in to the arena, though not in a glass container.

Should you have dietary requirements that mean you need to bring medicine or your own food or drink (outside of the above guidelines) in to the arena, please ensure you take with you a doctors note to show to the stewards. Any question on this, please drop us an email to info@downloadfestival.co.uk

If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

There will be full festival markets dotted all over the site providing all kinds of things that you will need to survive the three or four days you intend to stay with us. Market stalls include clothes, jewellery, massages, piercing & tattoos, organic foods, souvenirs, merchandise, chairs, and loads of other stuff.

If you want to run a market or food stall at Download, please email festival.retail@livenation.co.uk

Once on site it is important to plan your day. Obviously the priority is making sure you get to see the acts that mean the most to you – come back to the festival website a few days before the show and all band times will be listed so you can plan in advance.

Don’t forget some other basics though – If you are with friends & are camping together or travelling home together - arrange a place & time to meet up at the end of the night.

Large crowds, a long day & hot weather in combination will tire you out. Make sure you pace yourself, drink plenty of water, eat some food that will give you some energy & minimize sun exposure.

We have very welcoming neighbours at Donington, amongst some beautiful farmland; however, we are in the countryside, be careful and keep noise to a minimum when leaving the festival area.

We want to come back next year, so anyone found on private property, pitching their tent or making what seems like a crafty shortcut, will be dealt with by the authorities and you won't get any sympathy from us! Use our campsite and our car parks that way, you won't have your car impounded or tent removed!

If you do drink, don't do drunk! Excessive drinking is bad for your health and your memory - surely you want to remember Download for the right reasons. Pace yourself, and have a great weekend.

IF YOU DRINK, DON'T DRIVE. DON'T RISK IT.

There will be large police presence at Download Festival don't risk ruining everything. If you want to drink, take the shuttle bus or camp over the whole weekend, and remember don't drive until you're in the clear.

Drugs, hard or soft, are no more legal at festivals than they are anywhere else ­ the same penalties and risks apply. Festivals and large crowds can be disorientating experiences ­ this is definitely not the place to start experimenting. And remember, there are film crews, security staff and police throughout the site and surrounding area ­ its not exactly secluded!

After all this however, don't be afraid to tell medical staff or stewards if something is going wrong. - There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

For more information about staying safe from drugs and alcohol related problems at Download, Click Here to visit our advice page, which has been put together by our friends from drugs advisor FRANK.

The police and the Leicestershire Drug and Alcohol Action Team (DAAT) are using cutting edge technology to get crime prevention and sensible drinking messages through to people at this year’s Download music festival.

Workers from the Drug Intervention Programme will be walking around Donington Park using four portable Bluetooth boxes, each with the capability of sending quick-fire messages to mobile phones within a 25m radius. They will be working in a shift pattern from 10am until 2am on each day of the festival.

People with Bluetooth enabled mobiles will receive a note asking them if they want to receive a message.

If they accept, they will be sent the animated message, which will contain information on a range of topics, including crime prevention and advice on alcohol and drug use.  As the messages are sent using Bluetooth technology and not SMS, they will cost nothing for phone uses to receive.

Nick Jones, an Alcohol Strategy Officer with Leicestershire Drug and Alcohol Action Team, said; "All partners involved believe the use of Bluetooth technology is a really exciting opportunity to get key personal safety, as well as drug and alcohol harm reduction messages, to the revellers throughout the duration of the festival. The messages will be quirky; they will raise a laugh in the spirit of the festival, but will also contain some useful tips to ensure that festival goers have a perfect Download."

There will also be team of Drug and Alcohol Advice workers on site to provide specialist advice on substance misuse and harm reduction to anyone who requires support during the event.

Security will have discretionary powers to restrict crowd numbers plus people who are too small or young, intoxicated, aggressive or possibly drug affected, incapacitated, in a wheelchair or on crutches.

Crowd surfing and moshing are dangerous to yourself and others and may result in eviction without a refund, so don’t do it.

Please consider others as well as your own safety, especially in front of stages. If someone falls down or is in distress please help them if you can or let the Stewards or Medical team know so we can help. It's meant to be a fun day, let's make sure it is.

The police in Leicestershire want visitors to this year’s Download Music Festival to have a safe, happy and crime free time.

Following its success last year, the police have re launched their text messaging and email service aimed at gathering information before, during and after the event.  If you have any information that might help prevent crime during the Festival then please use the text or email service.

You can text ‘police’ followed by your message to 86688 or email downloadfestival.intel@leicestershire.pnn.police.uk

Steps to a safe and happy Download

• Use the on-site lockers for your personal belongings; don’t leave anything in your tent when you are not in it.  You can either book a locker in advance through your ticket provider or buy one when you arrive for £5.

• If you can’t take your valuables with you when you leave the tent, leave them at home.

• Put money, tickets, credit cards and mobile phones in a zipped pocket or use a money belt.

• Do not bring large sums of cash. Only bring what you need and keep it on you at all times.

• Postcode the property you do bring to Download so that it is identifiable. 

• If you arrive by car, don’t leave anything on display in your vehicle including sat navs, car stereos, CDs or mobile phones.  Don’t put items in your glove box or the boot, this is the first place a thief will look.  Take everything with you or leave it at home.

Security staff and police officers will be patrolling both the camp sites and the car parks and each campsite will have a ‘hub’ with a ‘hub’ manager where people can go to report problems.  The mobile police station will be on the site which will be used as a reporting centre if anyone needs to report a crime.  Community volunteers will also be working on the site giving out crime prevention leaflets and post coding your property if visitors have forgotten to do it before they arrive.

For all print and online press enquiries, please email:
alex.darling@ldcommunications.co.uk

For all Radio & TV enquiries, please email:
scott@screampromotions.co.uk

Live Nation manage all disabled customer ticket sales in-house.

We have a Disabled Customers hotline number that patrons can call to book tickets -  It is 020 7195 2133. N.B.  This number is operational Monday to Friday, 10am to 6pm only.  Please leave a message should nobody be available and we will call you back.

For overseas bookings, please call +44 20 7195 2133

NB: Disabled customers will be provided with one free ticket for their helper, where required. Should additional helper tickets be required, please call the disabled access ticket line on 020 7195 2133 or email access@downloadfestival.co.uk

Camping facilities and toilets are provided for disabled customers. Please ensure you purchase a disabled access camping ticket. Please contact us at access@downloadfestival.co.uk if you wish to camp with your friends, though I’m afraid we must limit this to 4 friends per disabled customer due to restrictions on space.

Motorhomes may also be taken in to the disabled campsite at no extra charge.

Can all disabled persons that are camping please bring with them a copy of your blue badge or DLA form. This is for your own safety so we have no unwanted guests into your camping area.

Donington Park, right next to East Midlands Airport Donington Park lies where the three counties of Nottinghamshire, Leicestershire and Derbyshire meet. - The ley-lines of ROCK!!

In virtually the middle of the country it has excellent connections being only 3 miles from the major trunk routes of the M1/M42 and A50.

East Midlands International Airport is only two and a half miles away and has comprehensive domestic and European flight schedules.

The mainline Intercity railway stations are East Midlands Parkway, Derby, Nottingham and Loughborough are approximately anything up to twenty minutes drive away and Donington Park is well served by public transport and taxi services. Click here to see Donington on a MAP

For all you Sat Nav users, the postcode for Donington Park is DE74 2RP

Coach and festival weekend camping ticket packages from National Express are now available.

National Express shall be operating routes into Download from up and down the UK direct into the festival site. Services will operate on Wednesday 9th, Thursday 10th and Friday 11th into Download. All departures will take place on the morning of Monday 14th.

GO GREEN!!!

Coach travel is the most environmentally friendly form of public transport and in 2006 an estimated 285,000 tCO2e were saved from using coach instead of car (data ECCM).  - This is equivalent to over 5 billion kettles boiling or 6.5 billion televisions powered for an hour.

So by choosing to use National Express instead of a car to get to Download, you really are reducing your carbon footprint.

TO BOOK YOUR TRAVEL TO DOWNLOAD, CLICK HERE

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Download Festival where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Donnington Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.downloadfestival.co.uk and we’ll choose one to support.

Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.

For more information on Eco-Schools please go to www.eco-schools.org.uk

As part of your package you will have the option to use the hotel shuttle bus service that will pick you up and drop you off at your hotel at selected points during the day & evening.

Further information on this service will be sent to you with the rest of your RIP information.